The Apology Impulse: How the Business World Ruined Sorry and Why We Can't Stop Saying It [EPUB]

The Apology Impulse: How the Business World Ruined Sorry and Why We Can't Stop Saying It [EPUB]
The Apology Impulse: How the Business World Ruined Sorry and Why We Can't Stop Saying It by Cary Cooper, Sean O'Meara
2019 | EPUB | ISBN: 9781789660340 | 1.53MB

Saying sorry is in crisis. On one hand there are anxious PR aficionados and social media teams dishing out apologies with alarming frequency. On the other there are people and organizations who have done truly terrible things issuing much-delayed statements of mild regret.

We have become addicted to apologies but immune from saying sorry.

In January 2018 there were 35 public apologies from high-profile organizations and individuals. That's more than one per day. Between them, in 2017, the likes of Facebook, Mercedes Benz and United Airlines issued over 2,000 words of apologies for their transgressions. Alarmingly, the word 'sorry' didn't appear once.

This perfectly timed book examines the psychology, motivations and even the economic rationale of giving an apology in the age of outrage culture and on-demand contrition. It reveals the tricks and techniques we all use to evade, reframe and divert from what we did and demonstrates how professionals do it best. Providing lessons for businesses and organizations, you'll find out how to give meaningful apologies and know when to say sorry, or not say it at all.

The Apology Impulse is the perfect playbook for anyone - from social media executive through to online influencers and CEOs - who apologise way too much and say sorry far too infrequently.

Blockchain Babel: The Crypto Craze and the Challenge to Business [EPUB]

Blockchain Babel: The Crypto Craze and the Challenge to Business [EPUB]
Blockchain Babel: The Crypto Craze and the Challenge to Business by Igor Pejic
2019 | EPUB | ISBN: 9780749497989 | 1.9MB

Blockchain is the technology behind bitcoin and other crypto-currencies. According to Santander, it could save financial institutions $15-20bn a year from 2022 onward. Most experts see an unprecedented potential, but many banks, payment processors and credit card companies fret that bitcoin entrepreneurs could cast a pall over their core business. Whatever the position of blockchain, many voices are shouting from different angles, creating a cacophony of confusion including tech-evangelists, anarcho-libertarians, and industry experts. But while everybody in IT and banking seems to have an opinion on the blockchain, there is little systematic research, no strategic analysis. Blockchain Babel is the ultimate guide to the most disruptive technology to have entered the finance industry in recent years.

Blockchain Babel looks at blockchain alongside innovation diffusion, competitive dynamics and management strategy. Shortlisted as one of the three best business book proposals by McKinsey and the Financial Times for the Bracken Bower Prize in 2016, this is a must-read for business leaders and aspiring leaders wanting to grasp blockchain and put it into context and understand the practical implications it may have.

Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People, 4th Edition [EPUB]

Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People, 4th Edition [EPUB]
Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People (Creating Success), 4th Edition by Roy Lilley
2019 | EPUB | ISBN: 9780749498795 | 6.34MB

Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool.

By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. Updated for 2019, this 4th edition of the best-selling Dealing with Difficult People features practical exercises, useful templates, and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.

Agile Transformation: Structures, Processes and Mindsets for the Digital Age [EPUB]

Agile Transformation: Structures, Processes and Mindsets for the Digital Age [EPUB]
Agile Transformation: Structures, Processes and Mindsets for the Digital Age
2019 | EPUB | ISBN: 9781789660272 | 2.67MB

Traditional organizational structures and cultures are no longer fit for purpose in a digitally empowered world. The number of new and disruptive technologies is increasing, the speed of change shows no sign of slowing down and business leaders and organization development practitioners need to act urgently to enable their companies to succeed in the digital age. Agile Transformation is the much-needed guide to achieving this success. Packed full of practical advice, this book covers everything: why new operating models are needed, how to apply agile principles at scale, leveraging digital-native processes and why change managers need to think big but start small.

Agile Transformation also looks at how to build and engage high-performing teams for change, how to tackle the employee mindset that can hinder agile adoption and why developing an agile business is not a reason to fail to plan. There is also guidance on how to develop fast and focused high-velocity decision making, build momentum for change, and ensure that leadership behaviours and organizational culture catalyse true organizational agility. Featuring case studies from organizations including Amazon, Netflix and Vodafone, this book is crucial reading for businesses wanting to effectively compete in the new world of work.

Develop Your Leadership Skills: Fast, Effective Ways to Become a Leader People Want to Follow, 4th Edition [EPUB]

Develop Your Leadership Skills: Fast, Effective Ways to Become a Leader People Want to Follow, 4th Edition [EPUB]
Develop Your Leadership Skills: Fast, Effective Ways to Become a Leader People Want to Follow (Creating Success), 4th Edition by John Adair
2019 | EPUB | ISBN: 9780749498801 | 3.21MB

Develop Your Leadership Skills is leadership guru John Adair's most accessible title on leadership. This essential pocket guide will boost your confidence levels, inspire you and guide you on your journey to becoming a leader of excellence. Acknowledged as a world expert, John Adair offers stimulating insights into recognizing and developing individual leadership qualities, acquiring personal authority and, most importantly, mastering core leadership functions such as planning, communicating and motivating.

Fully updated for 2019, this 4th edition now features even more practical exercises, useful templates, and top tips to improve or develop your leadership skills, this guide distils the essence of John Adair's teaching and provides a framework for becoming an effective leader.

HBR Guide to Setting Your Strategy [EPUB]

HBR Guide to Setting Your Strategy [EPUB]
HBR Guide to Setting Your Strategy
2020 | EPUB | ISBN: 9781633698925 | 3.5MB
Set your company up for long-term success.

Every company needs a strategy. A focused strategy aligns decision making throughout the organization and helps establish a competitive edge in the marketplace. But with so many options to consider, how do you define a unique strategy that will ensure growth?

Whether you're starting a business from scratch or leading an existing company facing new threats, this book offers the direction you need. The HBR Guide to Setting Your Strategy provides practical tips and advice that break down the process of crafting strategy so you can identify the areas your company should build on to help it thrive long into the future.

You'll learn to:

  • Understand what strategy is—and what it isn't
  • Define where you'll play and how you'll win
  • Conduct more-effective strategic discussions with your team
  • Test your strategy before you implement it
  • Communicate your strategy to key stakeholders
  • Ensure your strategy is flexible and adaptable

Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

How to Get Paid Far More than You Are Worth [EPUB]

How to Get Paid Far More than You Are Worth [EPUB]
How to Get Paid Far More than You Are Worth by Dr Gary S Goodman
2019 | EPUB | ISBN: 9781722501952 | 1.01MB

TAKE THE SHORTCUT TO HIGH INCOME

Businesses are holding on to money in record numbers. Here’s how to get employers and business owners to share some of it with you.

While in the process of clamping down on expenses and raises, many companies are stockpiling cash, just waiting for the best place to invest their surplus cash to show up. That’s where you step in.

Dr. Gary Goodman was mentored by one of the greatest business minds in half a century: Peter Drucker. Mr. Drucker was one of the best-known and most widely influential thinkers and teachers on the subject of business theory and practice. What Dr. Goodman has learned, applied, and taught others since then is a shortcut to high income for anyone willing to learn and apply a few simple techniques.

How to Get Paid Far More Than You Are Worth is filled with shortcuts you can take and smart moves you can make that can earn you multiples of your current income. Dr. Goodman doesn’t apologize for these simple yet highly effective ideas. After all, why make earning a high income hard if it can be easy?

The Aspiring Solopreneur: Your Business Start-Up Bible [EPUB]

The Aspiring Solopreneur: Your Business Start-Up Bible [EPUB]
The Aspiring Solopreneur: Your Business Start-Up Bible by Kris Kluver
2019 | EPUB | ISBN: 9781544512587 | 2.31MB

It has never been easier to start your own business. But avoiding the many pitfalls can be a challenge. As a solopreneur, you need to think not only as an employee but also as an investor, manager, salesperson, bookkeeper, and more. But it is worth it. If you’re aspiring to be in control of your life and willing to do the research to successfully transition to your ideal life, Kris Kluver can show you the way.

In The Aspiring Solopreneur, Kris provides the tools you need to define success and to research and launch a spectacular solopreneur life. This step-by-step guide will help you identify success on your terms, research your idea, safely launch, and successfully transition into your new life.

Whether you’re thinking about opening an online business, a law practice, an architectural company, or embarking on any other solo entrepreneurial endeavor, there’s no better time than now to make it happen.

Visual Collaboration: A Powerful Toolkit for Improving Meetings, Projects, and Processes [EPUB]

Visual Collaboration: A Powerful Toolkit for Improving Meetings, Projects, and Processes [EPUB]
Visual Collaboration: A Powerful Toolkit for Improving Meetings, Projects, and Processes by Ole Qvist-Sorensen, Loa Baastrup
2019 | EPUB | ISBN: 9781119611042 | 42.5MB

Have you ever felt stuck with methods, tools and skills that do not match the increasing complexity you are part of? Would you like to work in new ways that strengthen thinking, communication and collaboration?

Visual Collaboration introduces a new and innovative way of working and collaborating that will help you successfully manage complexity for yourself, your team, and your entire organization.

The method of this book unlocks any team's ability to collaborate in complex projects and processes. By using a systematic and proven approach to drawing and visualizing.

Visual Collaboration is a unique visual business book that will enable you to develop visual languages to fit any scenario, create engaging and powerful questions to assist your visual process design and turn a white canvas into a visual template that can improve any meeting, project, or process.

The core of the book - a practical and easy-to-follow method - THE FIVE BUILDING BLOCKS will most likely become your preferred way of working. The method is supported by plentiful examples, 4-color drawing, chapter summaries, and clearly defined learning objectives. Enjoyable and powerful, this book will help you:

  • Use visualization as a tool to explore opportunities and challenges
  • Translate complex concepts into easy-to-understand actions
  • Engage employees and team members with effective strategic processes
  • Incorporate drawing into your strategic organizational toolbox to strengthen communication and collaboration
  • Develop and apply powerful visual literacy skills

The authors, internationally-recognized experts in strategy communication and visual facilitation, have helped incorporate visual collaboration into more than 500 organizations such as LEGO, IKEA, the Red Cross, the United Nations, and many others. This book is the must-have resource for you to follow their example.

The Neurodiverse Workplace: An Employer's Guide to Managing and Working with Neurodivergent Employees, Clients and Customers [EPUB]

The Neurodiverse Workplace: An Employer's Guide to Managing and Working with Neurodivergent Employees, Clients and Customers [EPUB]
The Neurodiverse Workplace: An Employer's Guide to Managing and Working with Neurodivergent Employees, Clients and Customers by Victoria Honeybourne
2019 | EPUB | ISBN: 9781787750333 | 1.07MB

Estimates suggest that up to 20% of employees, customers and clients might have a neurodivergent condition - such as dyslexia, autism, Asperger's, ADHD or dyspraxia - yet these individuals often struggle to gain and maintain employment, despite being very capable. This practical, authoritative business guide will help managers and employers support neurodiverse staff, and gives advice on how to ensure workplaces are neuro-friendly. The book demonstrates that neurodiversity is a natural aspect of human variation to be expected and accepted, rather than a deficit to be accommodated.

Employer responsibilities are highlighted, including the 2010 Equality Act, and a range of strategies and policies are provided, including recruitment advice and the benefits of neurodiverse employees, along with advice on physical environments, interaction and communication, and working with clients and customers. This book is an ideal resource for all employers wanting to support and empower people with specific needs to help create a more inclusive workplace, benefiting both neurodiverse individuals and the companies employing them.

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