Smart Customer Management (II): Using the Model [Video]

Smart Customer Management (II): Using the Model [Video]
Smart Customer Management (II): Using the Model by Francisco Javier Navarro
MP4, AVC, 1280x720 | AAC, 64 kbps, 2 Ch | 6.1 hours | 1.62GB

Managing professionally a customer-centered business

This is the second course in a series of three dedicated to show you what the Smart Customer Management philosophy and model is all about, and how it can help you and your organization dramatically improve its performance by building up customer-centered capabilities.

In this second, intermediate level, course you are going to learn how the Smart Customer Management model works from inside, what is beneath the process areas that your organization needs to cover, and what are the practices and tools that will contribute most to the effective implementation of a customer-centered business model.

At the end of this course you will have a detailed knowledge of what you need to successfully transform your organization into a customer-centered business.

So, let's move on and start making progress!

What am I going to get from this course?

  • Over 42 lectures and 6 hours of content!
  • Design a step-by-step strategy to transform an organization into a customer-centered business.
Smart Customer Management (II): Using the Model [Video]