Smart Customer Management (III): Implementing the Model [Video]
27 January 2016, 02:06
MP4, AVC, 1280x720 | AAC, 64 kbps, 2 Ch | 3 hours | 1.03GB
Effectively implementing your customer-centered strategy
This is the third course in a series of three dedicated to show you what the Smart Customer Management philosophy and model is all about, and how it can help you and your organization dramatically improve its performance by building up customer-centered capabilities.
In this third, intermediate level, course you are going to learn about MEMODI (Method for Effective Model Implementation), a method specifically designed to effectively implement the Smart Customer Management model.
MEMODI will serve you as a complete how-to implementation guide from the starting up phase of a customer-centered strategy project, passing through how to plan, get organized and allocate your resources and infrastructure, to evaluating and closing the project.
At course completion, MEMODI will become an invaluable tool for a successful implementation of your customer-centered strategy, and to achieve your organizational goals.
Let's start this course!
What am I going to get from this course?
- Over 51 lectures and 3 hours of content!
- Seamlessly manage the implementation of a customer-centered strategy and/or project.
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