Powerful Phrases for Dealing with Difficult People [Audiobook]
30 October 2013, 06:25
2013 | MP3 VBR | 6 hrs 49 mins | 275.29MB
Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant—there’s no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success.
With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts—no matter who you’re dealing with. Helpful features include:
- Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each
- Nonverbal communication skills to back up your words
- Sample dialogues that demonstrate how phrasing improves interactions
- A five-step process for moving from conflict to resolution
- “Why This Works” sections that provide detailed explanations
Like it or not, the bulk of our waking hours are spent with people at work. This book’s pithy, powerful communication tips will make those hours far more harmonious and productive.
Managers as Mentors [Audiobook]
27 October 2013, 05:57
2013 | MP3@64 kbps | 6 hrs 38 mins | 180.73MB
Managers as Mentors is a rapid-fire listen and a provocative guide to helping associates grow and adapt in today's tumultuous organizations. This new edition has been thoroughly revised and updated. Chip Bell and Marshall Goldsmith place increased emphasis on the mentor as a learning catalyst for the protégé rather than someone who simply hands down knowledge - crucial for younger workers who prize growth opportunities even more than prior generations and who tend to distrust hierarchy.
As with previous editions there is a fictional case study of a mentor-protégé relationship running through the book, but this is augmented with six actual case studies of top CEOs from organizations like The Nature Conservancy and Bloomin' Brands, who relate key mentoring experiences in their lives.
The new chapters cover topics like the role of mentoring in spurring innovation and mentoring a diverse and dispersed workforce accustomed to interacting and getting information digitally. Also new to this edition is the Mentor's Toolkit, six resources to help in developing the mentor-protégé relationship.
This hands-on guide takes the mystery out of effective mentoring, teaching leaders to be the kind of confident coaches integral to learning organizations.
This Is How to Get Your Next Job [Audiobook]
27 October 2013, 05:54
2013 | MP3@64 kbps + EPUB | 6 hrs 42 mins | 184.11MB
Even in a bad economy, companies have job openings they can't fill. Considering the millions of people who are out of work or unhappily employed, how can that be? What are job seekers doing to turn off employers? And what is it that employers want but aren't finding? Leading career expert and syndicated columnist Andrea Kay asked employers one simple question: Why didn't you hire the last 10 people you interviewed? What it came down to, every time, wasn't a matter of skills or experience, but how applicants seemed based on what they said or did. From lack of preparation, to pushiness, to a subtly defensive attitude, it's the simple behaviors prospective employees exhibit before, during, and after interviews that stand between them and job offers.
Based on candid insights from real-life employers, and featuring a foreword by Richard Nelson Bolles, best-selling author of What Color Is Your Parachute?, this audiobook helps job hunters take control of how they come across to the people in charge of hiring. From "20 Things You Should Never Do" to a "Would You Hire You?" test, This Is How to Get Your Next Job helps listeners show hiring managers who they are and why they're the perfect fit for the job they seek.