The Upstarts: How Uber, Airbnb, and the Killer Companies of the New Silicon Valley Are Changing the World [EPUB]
02 February 2017, 14:01
2017 | EPUB | 31.02MB
A look deep inside the new Silicon Valley, from the New York Times bestselling author of The Everything Store
Ten years ago, the idea of getting into a stranger's car, or a walking into a stranger's home, would have seemed bizarre and dangerous, but today it's as common as ordering a book online. Uber and Airbnb have ushered in a new era: redefining neighborhoods, challenging the way governments regulate business, and changing the way we travel.
In the spirit of iconic Silicon Valley renegades like Steve Jobs and Bill Gates, another generation of entrepreneurs is using technology to upend convention and disrupt entire industries. These are the upstarts, idiosyncratic founders with limitless drive and an abundance of self-confidence. Led by such visionaries as Travis Kalanick of Uber and Brian Chesky of Airbnb, they are rewriting the rules of business and often sidestepping serious ethical and legal obstacles in the process.
The Upstarts is the definitive story of two new titans of business and a dawning age of tenacity, conflict and wealth. In Brad Stone's riveting account of the most radical companies of the new Silicon Valley, we discover how it all happened and what it took to change the world.
Rip the Resume: Job Search & Interview Power Prep [EPUB]
27 January 2017, 23:19
2016 | EPUB | 5.36MB
Infused with real-life examples, self-analysis exercises, and advice from an industry professional, Rip the Resume is more than a "how to write a better resume" book; it's a proven system designed to challenge job seekers to take complete control and responsibility during a job search. Follow a ground-breaking roadmap on your journey to becoming the candidate that employers are seeking-whether you are a millennial looking to launch an exciting and fulfilling career or an experienced individual exploring greater career opportunities.
Rip the Resume provides the tools you need to transform yourself into the candidate that employers are searching for:
- Cutting-edge guidance for job seekers in any field
- Vital resume deconstruction techniques to highlight important areas and downplay others to render a stronger document
- Winning conversation strategies to make a lasting impression during the interview
- Practical advice for using social media wisely, both in the job search and in building your personal brand.
Rip the Resume is based on best practices and concepts that strengthen ANY job search.
Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine [EPUB]
24 January 2017, 10:17
2015 | EPUB | 9.68MB
A Customer Experience Roadmap to Transform Your Business and Culture
Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world.
And it will take years off your learning curve.
Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the Customer Leadership Executive (such as Chief Customer Officer, Vice President of Customer Experience, etc.) this book follows the five-competency model she uses to coach the C-Suite and Chief Customer Officers.
- Manage and Honor Customers as Assets
- Align Around Experience
- Build a Customer Listening Path
- Proactive Experience Reliability and Innovation
- One Company Accountability, Leadership & Decision Making
Chief Customer Officer 2.0 will get you into action quickly with a united leadership team, and will shift your business intent to earning the right to growth by improving customers’ lives. Jeanne Bliss fearlessly shares her tools and leadership ‘recipe cards’ for leading and enabling your business transformation. And she provides practical guidance on how embed the five competencies into how your company develops products, goes to market, enables and rewards people, and conducts annual planning.
Including over forty accounts of actions by Customer Leadership Executives around the world, this is the book you have been waiting for that tells it like it is and gives you the framework to build your customer-driven growth engine.